Barley Snyder, a regional, full service law firm of 65 attorneys with five offices in Central PA, wishes to add a professional and innovative Software Specialist/Applications Trainer to our IT team. 

The Software Specialist/Applications Trainer will be responsible for assessing, configuring, deploying and troubleshooting desktop software programs and applications.  In addition, this person will provide individual and group instruction on system applications and technology skill development, both in person and remotely. Additional duties include training course design and development and providing support to the department on special projects as assigned. 

Responsibilities.

Strategy & Planning:

• Learn and understand the various job functions, requirements and needs of the end users in a law firm including attorneys, paralegals, staff and other functional areas (accounting, marketing, etc) in order to make software decisions, implementation and  training more effective and useful for end users. 
• Monitor, and assess software updates and hot fixes for impact on end users
• Coordinate with practice area heads and firm administration to assess practice area training needs and objectives. 
• Work cooperatively with end users and with “super” users on projects.
• With HR department, create, administer, analyze, and report on end user needs assessments and skills assessments.
• Stay up to date on software and training best practices  in the legal industry

Acquisition & Deployment:

• Assess, create and execute configuration and deployment plans for new or updates to firm software.
• Research, document, and implement program configurations, specifications and desktop deployment.
• Recommend and perform software improvements and upgrades for optimal performance of workstations.

Training:

• Design, develop, and deliver effective training programs using a variety of methods (class, on-demand, e-learning, etc).
• Develop and deliver courses for new and existing software applications, including all course materials, exercises, and skills evaluations. 
• Partner with subject matter experts in curriculum development, course design and material creation to develop and implement learning solutions that will improve business performance
• Stay apprised of current trends in training and applications and make recommendations for enhancements and creative approaches for training as appropriate.

Requirements.

Formal Education & Certification:

• Bachelor’s degree  and/or 3 years equivalent work experience.

Knowledge & Experience:

• Experience with software deployments and deployment technologies.
• Experience with staff development and/or human resources management.
• In-depth, hands-on knowledge of enterprise and desktop applications, including Microsoft Office Suite, Adobe Acrobat, and Document Management Systems.
• Proven experience with adult learning principles, methodologies, and course design techniques.
• Hands-on software troubleshooting experience.
• Experience at working both independently and in a team-oriented, collaborative environment
• Legal or professional services experience a plus

Personal Attributes:

• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills; highly self-motivated and directed..
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem solving skills
• Ability to initiate training with minimal or no direction.
• Excellent follow-up, time management and project management skills
• Ability to learn, understand, and apply new technologies quickly.
• Very strong customer service orientation.
• Ability to write clear and accurate documentation with strong attention to detail
• Ability to work and met goals in a team-oriented, collaborative environment.

Regular travel between our office locations required.

Interested candidates may send their resume to hr@barley.com.