Client Service Principles
We are easy to do business with because our Client Service Principles are:
- Client driven. We actively seek to understand you, your business and your goals. We tailor how we deliver solutions to each client according to their expectations.
- Accessible. Communication is paramount, and we strive to make it proactive and easy. We use technology to improve – rather than avoid – communication. We clarify and communicate deadlines and expectations and keep you updated on your matter as it progresses. We offer our clients access to the latest legal thinking through alerts and seminars, and we seek to gain knowledge about client industries.
- Efficient. Innovation is key to modern productivity. We constantly look for ways to improve our service delivery time and eliminate redundancies, enabling us to respond more effectively to your needs. We are practical in how we spend time on your behalf, utilizing streamlined processes to increase value.
- Collaborative. Attorneys and staff work together to make sure your expectations are considered at all times. We use the best individual or team to successfully tackle each client matter. You are encouraged to provide feedback, including through client interviews.
- Transparent billing. We clearly communicate proposed fee structures to arrive at a solution that works for both of us. We promise timely, accurate billing.